FAQs

Welcome to our FAQ page! We have compiled a list of the most common questions from our customers to help you shop with confidence at PHILIPSO. If you don't see your question answered here, please don't hesitate to reach out to our support team.

Order & Shipping

1. Where do you ship to? Currently, we ship exclusively to addresses within the United States.

2. How much does shipping cost? We are proud to offer Free Standard Shipping on all domestic US orders. There are no hidden fees or minimum purchase requirements.

3. How long will it take to receive my order? Our total delivery timeframe is generally between 5 to 12 business days. This is broken down into:

  • Processing Time: 1 to 3 business days to prepare and pack your order.

  • Transit Time: 4 to 9 business days for the carrier to deliver your package. (Please note: Business days are Monday through Friday, excluding US federal holidays).

4. How can I track my order? Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number. You can click the link in that email to track your package's progress. Please allow 24 to 48 hours for the tracking link to become active.

5. Can I change or cancel my order after it's been placed? We process orders quickly, but if you need to make a change or cancel your order, please call us immediately at +1 (727) 658-0793. If your order has not yet entered the shipping process, we will do our best to accommodate your request. Once an order has shipped, it cannot be canceled, but you can return it under our 30-Day Money-Back Guarantee.

Returns & Refunds

6. What is your return policy? We offer a hassle-free 30-Day Money-Back Guarantee. You have 30 days from the date your order is delivered to request a return. The item must be unused, in its original condition, and in its original packaging.

7. Do I have to pay for return shipping? No! We offer Free Returns for all our US customers. Once your return is approved, we will provide you with a pre-paid return shipping label.

8. How do I start a return? Simply email our support team at info@philipso.shop with your order number and the reason for your return. We will guide you through the process and send your pre-paid shipping label.

9. When will I receive my refund? Once we receive and inspect your returned item at our Moline, IL facility, we will process your refund within 7 business days. The funds will be automatically credited back to your original payment method.

10. What if my item arrives damaged or defective? If your product arrives damaged or defective, please contact us right away at info@philipso.shop with photos of the damage. We will happily arrange for a free replacement or a full refund.

Payments & Security

11. What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club), as well as digital wallets (Apple Pay, Google Pay) and alternative gateways like PayPal and Shop Pay.

12. Is my payment information secure? Absolutely. Our checkout process uses industry-standard SSL encryption to protect your personal and financial data. We are Level 1 PCI DSS compliant and do not store your full credit card information on our servers.

Contact Us

13. How can I get in touch with customer service? We are here to help! You can reach our US-based support team via:

  • Email: info@philipso.shop

  • Phone: +1 (727) 658-0793

  • Business Hours: Monday - Friday, 9:00 AM to 5:00 PM (CT)